Elite Staffing Solutions
    May 10, 2024
    Edinburgh, United Kingdom
    Job Reference Number:


    Do you have a strong background in delivering exceptional service to customers?
    Are you looking for a new opportunity within a progressive, dynamic and professional business?

    My client is a highly reputable insurance business based in the Edinburgh area looking to expand their team further. They are seeking a Commercial Claims Handler to join their buoyant and professional team on a full time, permanent basis. The salary is competitive dependent on qualifications and experience. Benefits include full support in obtaining professional qualifications and pension.

    Main duties include;

    • Notify insurers of new claims
    • Provide exceptional support to customers ensuring a high level of service
    • Input new claims onto the system
    • Continuously update claims records on the system
    • Continuously update claim records on the system including risk screens
    • Maintain comprehensive diary system to monitor claims progress
    • Ensure all actions are clearly recorded in the file notes
    • Deal with correspondence quickly to avoid any delay in settlement of a claim
    • Ensure full settlement details are received before bringing files to a close
    • Deal with repudiated claims and understanding why they have been repudiated

    The successful candidate must have:

    • Excellent customer care skills
    • Ideally commercial claims experience (property & casualty)
    • Excellent administration skills
    • Good interpersonal and communication skills
    • Ability to manage personal workload and meet deadlines
    • Ability to work closely and flexibly with other team members
    • Ability to follow clear instructions to carry out given tasks
    • Demonstrate a high level of professionalism, integrity and commitment
    • Ownership of own continuing professional development
    • Knowledge of Microsoft Word and Excel

    This would suit an individual who has dealt with complex customer service matters in a previous role.
    Elite Staffing Solutions are acting as an Employment Agency on this vacancy.

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